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We provide support for our themes only on the BizzThemes Support Area (http://bizzthemes.com/support) that includes forum, theme documentation, tutorials and frequently asked questions, all linked between each other for the easiest and best user experience. Please note that we don't provide support via other channels (e-mail, Facebook, Twitter, Skype, real-time chat, etc.). Support requests received via these channels will be redirected to the Support Area (that's right here!).
Support is provided from Monday to Friday from 8:00 to 16:00 (Central European Time). During that time we generally provide feedback on any support query within 24 hours. Please note the time zone difference – we're located in Europe. You can check our local time here.
What is covered
We only provide support to users of standard, developer theme editions and club members. Starter (free) theme editions are not supported.
We cover all support queries that fall into these 3 categories:
The processing order of support queries depends on the support query category. In case we have multiple support queries to process, then bug fixes have priority over general help and general help has priority over custom modifications.
We kindly ask you to use search function before posting a new question – your problem might already be solved in the forum, or you may find an answer in the theme documentation, tutorials or FAQs. The search function (that big input box under the header) can be a very powerful friend of yours, so use it as much as possible. ;)
What is not covered
We don't cover: